Terms & Conditions

Last updated: March 10, 2026

These Terms and Conditions govern the use of services provided by Daniel e Brenda Ponce LDA, operating under the brand Yes, You Deserve (“Company”, “we”, “us”, “our”).

By booking or participating in any tour, experience, or service offered by Yes, You Deserve, you agree to be bound by these Terms and Conditions and our Refund and Cancellation Policy, which forms an integral part of this agreement.

If you do not agree with these terms, you should not proceed with a booking.

1. Agreement to These Terms

These Terms and Conditions govern the use of services provided by Daniel e Brenda Ponce LDA, operating under the brand Yes, You Deserve (“Company”, “we”, “us”, “our”).

By booking or participating in any tour, experience, or service offered by Yes, You Deserve, you agree to be bound by these Terms and Conditions and our Refund and Cancellation Policy, which forms an integral part of this agreement.

If you do not agree with these terms, you should not proceed with a booking.

Back to top

2. Company Information

Daniel e Brenda Ponce LDA
Brand: Yes, You Deserve

Registered Address:
Rua dos Tojais Novos 2
Fontanelas, Sintra
Lisboa 2705-641
Portugal

VAT Number: PT517500450

Contact:
info@yesyoudeserve.tours
+351 917 756 732

Website:
https://www.yesyoudeserve.tours/

Back to top

3. Scope of Services

Yes, You Deserve provides private tours and curated travel experiences in Portugal, which may include:

• guided tours
• transportation services
• winery visits
• restaurant reservations
• cultural experiences
• monument visits
• activities operated by third-party partners

Some services are provided directly by Yes, You Deserve, while others are delivered through carefully selected independent partners.

Back to top

4. Booking and Confirmation

A booking is considered confirmed only when:

1. availability has been confirmed by us in writing
2. the required deposit or payment has been received

Until both conditions are met, a booking request does not constitute a confirmed reservation.

For certain experiences, including customized itineraries, group bookings, or partner-operated services, additional confirmations may be required.

We reserve the right to decline a booking request if services are unavailable or operational requirements cannot be met.

Back to top

5. Pricing and Payments

All prices are listed in Euros (€) unless stated otherwise.

Payments may include:

• a deposit required to confirm the booking
• full payment for certain services
• advance payment for third-party experiences

Accepted payment methods may include major credit cards or other secure payment platforms.

Clients are responsible for any bank fees, currency conversion fees, or transaction charges applied by their financial institution.

Prices may change without notice for future bookings, but confirmed reservations will always honor the agreed price.

Back to top

6. Customized Itineraries

Many Yes, You Deserve experiences are customized based on guest preferences, logistics, and local conditions.

While we always aim to follow the planned itinerary, adjustments may occur due to:

• traffic conditions
• monument capacity limits
• weather conditions
• road restrictions
• safety considerations
• operational factors
• guest pace during the tour

Such adjustments do not constitute a breach of contract and are part of providing the best possible experience.

Back to top

7. Third-Party Suppliers

Some elements of our experiences are provided by independent third-party partners, including but not limited to:

• wineries
• restaurants
• boat operators
• transportation providers
• activity operators
• monument administrations

These partners operate independently and may have their own operational rules and policies.

While we carefully select our partners, Yes, You Deserve cannot be held responsible for:

• changes made by third-party providers
• delays caused by third-party services
• service interruptions beyond our control
• partner policy changes

However, we will always make reasonable efforts to assist in resolving any issues when possible.

Back to top

8. Client Responsibilities

By booking a tour with Yes, You Deserve, clients agree to:

• provide accurate booking information
• arrive at the agreed pick-up location and time
• follow reasonable safety instructions from guides and drivers
• comply with local laws and regulations
• behave respectfully toward guides, partners, and other guests

Clients must inform us in advance of any mobility limitations, health concerns, allergies, or special requirements that could affect participation in the experience.

Failure to provide relevant information may limit our ability to adapt the experience accordingly.

Back to top

9. Children and Minors

Children must always be accompanied by a responsible adult.

Certain transportation services may legally require:

• child seats
• booster seats

Clients must inform us in advance if children require safety equipment.

Failure to provide accurate information about children’s ages may prevent us from safely providing transportation.

Back to top

10. Delays and No-Shows

Guests are expected to be ready at the agreed pick-up time.

If a client arrives late:

• the tour duration may be shortened
• certain stops may need to be adjusted
• no refund will be issued for missed portions of the experience

If a client fails to appear at the scheduled meeting point without prior notice, the booking will be considered a no-show, and no refund will be issued.

Back to top

11. Operational Changes

Tour routes, schedules, and experiences may occasionally need adjustment due to factors beyond our control, including:

• weather conditions
• road closures
• traffic restrictions
• monument capacity limitations
• strikes or public disruptions
• safety considerations

In such situations, we will make reasonable adjustments to maintain the overall quality of the experience.

Back to top

12. Guide and Vehicle Substitution

In rare circumstances, the originally assigned guide, driver, or vehicle may need to be replaced due to operational reasons.

In such cases, Yes, You Deserve will provide a qualified replacement to ensure the experience continues with the expected standard of service.

Such substitutions do not constitute grounds for cancellation or refund.

Back to top

13. Photography and Media

During the tour, guides may take photographs to enhance the guest experience.

These photos are typically shared with guests as a courtesy.

Photographs may only be used for promotional purposes with the guest’s explicit consent.

Guests may withdraw consent at any time by contacting us at info@yesyoudeserve.tours.

Back to top

14. Travel Insurance

We strongly recommend that all participants obtain adequate travel insurance covering:

• trip cancellations
• travel delays
• medical emergencies
• unexpected travel disruptions

Travel insurance helps protect your investment in the event of unforeseen circumstances.

Back to top

15. Complaints

If any issue arises during your experience, we kindly ask that you inform your guide or contact us immediately so we can attempt to resolve the situation promptly.

Formal complaints should be submitted in writing within 14 days after the tour date.

Back to top

16. Limitation of Liability

To the maximum extent permitted by law, Yes, You Deserve shall not be liable for:

• indirect or consequential losses
• missed travel connections
• losses caused by circumstances beyond our control
• actions of independent third-party providers

Our total liability for any claim related to our services shall not exceed the amount paid for the affected service.

Nothing in these Terms excludes liability for:

• death or personal injury caused by negligence
• fraud
• any rights that cannot legally be excluded under applicable law

Back to top

17. Force Majeure

Yes, You Deserve shall not be liable for failure or delay in performing services due to circumstances beyond our reasonable control, including but not limited to:

• natural disasters
• extreme weather
• government restrictions
• road closures
• strikes
• monument closures

In such cases, we will make reasonable efforts to offer alternative arrangements when possible.

Back to top

18. Intellectual Property

All content on our website and marketing materials, including text, photographs, videos, graphics, and branding elements, are the property of Yes, You Deserve unless otherwise stated.

These materials may not be copied, reproduced, or used for commercial purposes without prior written consent.

Back to top

19. Privacy

We respect your privacy and handle personal data in accordance with our Privacy Policy.

Back to top

20. Governing Law

These Terms and Conditions are governed by the laws of Portugal.

Any dispute arising from these terms shall be subject to the jurisdiction of the courts of Lisbon, Portugal, without prejudice to mandatory consumer protection rights under EU law.

Back to top

21. Contact

For any questions regarding these Terms and Conditions, please contact:

Daniel e Brenda Ponce LDA
Yes, You Deserve

info@yesyoudeserve.tours
+351 917 756 732

Back to top