Important information for your All-Inclusive tour
🎉 Get Ready for Your All-Inclusive Tour!
Your unforgettable experience is almost here — and everything’s taken care of.
Here’s what you need to know before the big day:
🕒 Pick-Up Time
We want your day to start smooth, relaxed, and with a smile — so you can choose your pick-up time based on what feels best for you:
7:30 AM – Perfect if you’d like to enjoy a traditional Portuguese breakfast at Casa do Preto before the tour (a local favorite!)
8:00 AM – Ideal if you prefer to go straight to the tour and start at the perfect time: 9:00 AM
Your pick-up will be with one of our trusted drivers — not your tour guide, who’ll be waiting for you at the start of the experience.
🟢 The day before your tour, you’ll receive a friendly WhatsApp message from your driver, confirming the exact pick-up time and address — so you’ll know exactly what to expect.
We’re here to make everything flow beautifully from the very first moment. 💛
🧳 What to Bring – Essentials for a Perfect Day
To make the most of your experience in Sintra & Cascais, here are a few things we highly recommend you bring:
🧥 Weather & Clothing
In summer: Bring a light jacket or windbreaker. Trust us — Sintra is always colder than Lisbon, even on sunny days.
In winter: Dress warm! It’s better to carry extra layers than to feel cold outdoors.
If rain is forecast: Please bring an umbrella — or two if you’re feeling generous!
Always wear comfortable walking shoes. You’ll be on cobblestone streets and natural paths.
👒 Summer Extras
Hat or cap to protect from the sun
Sunscreen — don’t forget those magical coastal rays
Swimsuit if the weather is hot and you want to swim in Cascais!
💧 Practical Tips
Bring a reusable water bottle — you’ll have the chance to fill it with delicious spring water straight from Sintra’s mountains.
Ladies: A hair tie is your best friend on windy hilltops!
💫 And most importantly:
Come with good vibes and curiosity — we’ll take care of the rest!
🎟️ What’s Included
- All monument tickets (we take care of everything)
- A traditional Portuguese lunch (authentic and delicious!)
- A guided wine tour & wine tasting
- All transportation throughout the day
- Your private, expert guide
Just relax and enjoy — we’ve got it covered!
🌧️ What If It Rains?
No worries — we do tours in the rain all the time, and unless there’s a crazy storm, you’re still in for a great experience! 😊
Our electric tuk-tuk is fully equipped with side covers to protect you from wind and rain.
We also provide warm blankets to keep you cozy during the ride.
Just make sure to bring a rain-ready jacket and an umbrella — you can easily find one at any local souvenir shop.
Rain or shine, we’ll make it an unforgettable day.
🍽️ Do We Stop for Lunch?
Oh yes — and it’s usually one of the highlights of the day! 😊
We’ll take you to a local, non-touristy restaurant where you’ll enjoy authentic Portuguese food — fresh, traditional, and full of flavor.
Expect a table full of love, comfort, and real Portuguese soul. 😉
ℹ️ Additional Information
✅ Private Tours Only
All our tours are 100% private, which means the day will be fully personalized to your pace, interests, and preferences — no strangers, no rush, just you and your experience.
♿ Mobility Assistance
If you have any difficulty walking or specific mobility needs, please let us know in advance. We’ll gladly adapt the itinerary to ensure your comfort and enjoyment throughout the day.
👤 Unexpected Guide Changes
In rare cases where your assigned guide becomes ill or faces an emergency, we will assign another highly qualified team member to lead your tour with the same care and excellence. You’ll be informed as early as possible — your experience is our top priority.
💳 How Can I Pay the Remaining Balance?
You have a few easy options to pay the remaining balance of your tour:
💶 In cash on the day of the tour – This is our preferred method, as it keeps things simple and direct.
💻 Using the same payment link you used for your initial deposit.
💬 After the tour: If nothing is settled on the day, a member of our team will reach out in the following days to help you complete the payment.
Whichever option works best for you — we’ll make it easy!
💡 Tipping
Tipping is never required — but always deeply appreciated. If you feel your guide provided an exceptional experience and you’d like to show your appreciation, tips are best given in cash directly to your guide on the day of the tour.
Thank you for your kindness and generosity — it truly means a lot to our team.
❌ Cancellation Policy
❌ Cancellation Policy
We understand that plans can change. Here’s how our cancellation policy works:
- 100% refund for cancellations made more than 60 days before the scheduled tour date.
- 75% refund for cancellations made between 60 and 14 days before the tour date.
- No refund for cancellations made less than 14 days in advance.
✈️ Flight delays or last-minute emergencies:
If you experience a flight delay or unexpected issue, we’ll do our best to reschedule your tour for the following day, depending on availability. Please note that a €50 rescheduling fee applies, as the guide’s time was reserved for you.
Your experience matters to us, and we’ll always try to find the best possible solution.
🌟 Final Message
We’re truly honored to be part of your journey in Portugal. This isn’t just a tour — it’s a day created just for you, full of moments you’ll carry for a lifetime.
If you have any questions, special requests, or last-minute details, don’t hesitate to reach out. We’re always just a message away.
Now… get ready.
Because you deserve an unforgettable day. ✨
See you soon,
The Yes, You Deserve! Team
